Service level agreement

Response times

When you request support from Move Work Forward, we will respond on business days within 24 hours from the time of your request. We will do our best to get back to you much sooner, but we are a small company, so we appreciate your patience.

Business hours

Our business hours are Monday to Friday from 9:00h to 17:00h (5:00pm) in the CET timezone. We are closed on major holidays in Andorra.

Support channels

You may request support via the following channels.
Move Work Forward support desk

Support includes

Help installing and configuring Apps of Move Work Forward.
Help troubleshooting problems with Apps of Move Work Forward.
Help identifying workarounds.
As a backup, we can make a video consultation to speed up the resolution.

Support does not include

Phone support.
Product training.
Support to customers who don't hold a valid and current license or active subscription.
Support related to apps other than Apps of Move Work Forward.
Support for Jira problems or help with configuring Host Apps (like Jira) in a way that's unrelated to the use of Apps of Move Work Forward.
Support for Jira Data Center and Server versions that are no longer supported by Atlassian or Apps of Move Work Forward.
Support in any language other than English. Spanish, Ukrainian or Russian could be used as a backup.

Tailored solutions to fit your needs

Plan and track

Enhance team collaboration with Jira project notifications, quick actions on tickets, and the ability to create issues within chat conversations.

Collaborate

Collaborate in Confluence. Quickly reply to comments and preview pages without ever leaving your chat conversations.

Code

Bring the most critical moments, like a new feature branch, to the forefront while dialing back on less pressing work. Create, merge, and comment on a pull request, or send a friendly "nudge" about an overdue request.

Reduce notification noise

Receive Microsoft Teams notifications from Jira only when you need them. Embed Jira tab views in Teams.

Collaborate

Use Microsoft Teams to collaborate in Confluence. Quickly reply to comments and preview pages without ever leaving Microsoft Teams.

Tracking

Track branches, PRs, commits, builds, and deployments within Jira to stay up-to-date on development progress.

Reduce notification noise

Receive Google Chat notifications from Jira only when you need them. Embed Jira tab views in Google Chat.

Customize

Customize your Google Chat notifications with field configuration.

Collaborate

Collaborate seamlessly with Bitbucket & Google Chat. No more silos or missed updates.

Fast and secure

No code access is required. This integration with Gerrit, GitLab, and GitHub Jira uses REST APIs to retrieve necessary data.

Easily manage your repositories

Configure at the repository or group level. Jigit takes into account GitHub throttling and supports both cloud and on-premise Git systems tailored to fit the needs of any organization.

Visibility

Link GitHub/GitLab commits and pull requests to a Jira issue using the Jira issue key in the commit message or pull/merge request title.

Collaborate

Collaborate seamlessly with Bitbucket & Slack. No more silos or missed updates.

Streamline communication

Eliminate cluttered communication and stay organized with our easy-to-use Slack integration.

Customize

Stay updated and organized with customizable filters and real-time notifications. Our powerful tool ensures productivity and eliminates the fear of falling behind.

Effortlessly trigger

Reliable delivery at lightning speed: Bitbucket's integration to Jenkins & Azure DevOps ensures a smooth CI/CD process.

Improve efficiency

Control when events are posted to 3rd party systems, filter by users and events, and customize configurations at global, project, and repository levels for improved efficiency, reliability, and speed of delivery.

Multi-branch trigger

Configure Jenkins and Bitbucket to automatically trigger multi-branch or Bitbucket Team/Project jobs on changes.

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