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Service level agreement

Our passion is to craft beautiful software that really helps you get your job done. Our customers are important to us and our goal is that you are happy with our products and all interactions with us.

Join 7,500+ organizations in improving team transparency and productivity. Let's Move Work Forward together.

Response times

When you request support from Move Work Forward, we will respond on business days within 24 hours from the time of your request. We will do our best to get back to you much sooner, but we are a small company, so we appreciate your patience.

Business hours

Our business hours are Monday to Friday from 9:00h to 17:00h (5:00pm) in the CET timezone. We are closed on major holidays in Andorra.

Support channels

You may request support via the following channels.
Move Work Forward support desk

Support includes

  • Help installing and configuring Apps of Move Work Forward.
  • Help troubleshooting problems with Apps of Move Work Forward.
  • Help identifying workarounds.
  • As a backup, we can make a video consultation to speed up the resolution.

Support does not include

  • Phone support.
  • Product training.
  • Support to customers who don't hold a valid and current license or active subscription.
  • Support related to apps other than Apps of Move Work Forward.
  • Support for Jira problems or help with configuring Host Apps (like Jira) in a way that's unrelated to the use of Apps of Move Work Forward.
  • Support for Jira Data Center and Server versions that are no longer supported by Atlassian or Apps of Move Work Forward.
  • Support in any language other than English. Spanish, Ukrainian or Russian could be used as a backup.

Tailored solutions to fit your needs

Plan and track
Enhance team collaboration with Jira project notifications, quick actions on tickets, and the ability to create issues within chat conversations.
Collaborate
Collaborate in Confluence. Quickly reply to comments and preview pages without ever leaving your chat conversations.
Code
Bring the most critical moments, like a new feature branch, to the forefront while dialing back on less pressing work. Create, merge, and comment on a pull request, or send a friendly "nudge" about an overdue request.
Reduce notification noise
Receive Microsoft Teams notifications from Jira only when you need them. Embed Jira tab views in Teams.
Collaborate
Use Microsoft Teams to collaborate in Confluence. Quickly reply to comments and preview pages without ever leaving Microsoft Teams.
Tracking
Track branches, PRs, commits, builds, and deployments within Jira to stay up-to-date on development progress.
Reduce notification noise
Receive Google Chat notifications from Jira only when you need them. Embed Jira tab views in Google Chat.
Customize
Customize your Google Chat notifications with field configuration.
Collaborate
Collaborate seamlessly with Bitbucket & Google Chat. No more silos or missed updates.
Fast and secure
No code access is required. This integration with Gerrit, GitLab, and GitHub Jira uses REST APIs to retrieve necessary data.
Easily manage your repositories
Configure at the repository or group level. Jigit takes into account GitHub throttling and supports both cloud and on-premise Git systems tailored to fit the needs of any organization.
Visibility
Link GitHub/GitLab commits and pull requests to a Jira issue using the Jira issue key in the commit message or pull/merge request title.
Collaborate
Collaborate seamlessly with Bitbucket & Slack. No more silos or missed updates.
Streamline communication
Eliminate cluttered communication and stay organized with our easy-to-use Slack integration.
Customize
Stay updated and organized with customizable filters and real-time notifications. Our powerful tool ensures productivity and eliminates the fear of falling behind.
Effortlessly trigger
Reliable delivery at lightning speed: Bitbucket's integration to Jenkins & Azure DevOps ensures a smooth CI/CD process.
Improve efficiency
Control when events are posted to 3rd party systems, filter by users and events, and customize configurations at global, project, and repository levels for improved efficiency, reliability, and speed of delivery.
Multi-branch trigger
Configure Jenkins and Bitbucket to automatically trigger multi-branch or Bitbucket Team/Project jobs on changes.
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