Microsoft Teams Jira Connector

Integrate Jira with Microsoft Teams to provide enhanced visibility in Microsoft Teams about issues and tasks in Jira.
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Microsoft Teams Jira Connector
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Watch 2-minute demo on how to integrate Microsoft Teams and Jira

Connect Microsoft Teams and Jira

Connect Microsoft Teams and Jira

Either you have Jira Server (including Data Center) or Jira Cloud (including Jira Service Management and Core), you are covered. Stay on top of important things that happen in Jira and omit not important stuff.

Fine grained notifications, alert and reports about Jira activities

Whatever you do in Jira you and your team can get notified in a particular channel in Microsoft Teams. You can filter notifications to reduce the noise and stay on top of the things you want to know first. Use multiple Jira filters, including Jql and saved Jira filters.

Fine grained notifications, alert and reports about Jira activities
Move Work Forward with interactive Jira and Microsoft Teams integration

Move Work Forward with interactive Jira and Microsoft Teams integration

Use Microsoft Teams Bot to search, embed, create and move work forward. Some videos here - https://www.youtube.com/playlist?list=PLSsd6IAGxHntpM8UmthSzJrWQw0a2yFjt

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Frequently Asked Questions

What is the relationship between Atlassian and Move Work Forward?

Move Work Forward is an independent Atlassian Marketplace Vendor. We do not have any affiliation with Atlassian.

Will Move Work Forward have access to any information or data when we use Server or Data Center products?

Move Work Forward does not collect any data and we do not know how you use our products or what data is stored, so we rely on your feedback.

Do you support Jira Cloud / Server / Data Center?

Yes, we support all types of Jira installations.

Can I schedule a demo of Microsoft Teams Jira Connector?

Yes, you can schedule the video call here.

Do you have a public road map?

Yes, we do, and the Microsoft Teams Jira Connector public roadmap is here. Please contact us if you or your team have any proposals.

Can I trial Microsoft Teams Jira Connector for free before purchasing it?

Move Work Forward provides a fully functional of Microsoft Teams Jira Connector for 30 days.

Once the trial period is over, the cost of the app will automatically be included in your next bill unless manually deactivated via the Manage Apps page under the Jira Administration menu. Evaluation licenses can be extended.

You can generate an evaluation license here, or by logging into your my.atlassian.com account and searching for Microsoft Teams Jira Connector by Move Work Forward.

How does the pricing of Microsoft Teams Jira Connector work?

Cloud: You can find the cost to purchase Microsoft Teams Jira Connector on your Jira Cloud instance here.

Microsoft Teams Jira Connector for Cloud is sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

Data Center and Server: You can find the cost to purchase Microsoft Teams Jira Connector on your Jira Server instance here or your Jira Data Center here. Microsoft Teams Jira Connector for Server or Data Center is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

You can renew maintenance after 12 months at 50% of the current purchase price here.

How do I connect the Microsoft Teams to Jira Server or Data Center?

You can use Microsoft Teams Jira Connector by Move Work Forward in two ways:

  • Uni-directional. With the uni-directional way all data is stored in your Jira's database, and you use Incoming Webhook Connector in Microsoft Teams to receive notifications, alerts and reports in a particular Microsoft Teams channel directly from Jira. You cannot interact with those cards in Microsoft Teams, because data flows only one way from Jira to Microsoft Teams. This way is the most secure and provides you with more control over your data that sent outside. The messages are going from your Jira Server to Microsoft Teams servers directly.
  • Bi-directional. Two-way communication enables data flow in both directions, and not only your team can receive data in Microsoft Teams from Jira, but also send data to Jira from Microsoft Teams. Such integration permits more different flows where users can perform some actions in Jira directly from Microsoft Teams. This way requires to have two apps: a Jira App/plugin and another is a Microsoft Teams app. The main complexity here is to map user accounts between Microsoft Teams and Jira. The user mapping stored in Move Work Forward secure cloud environment on AWS.

Do you have architecture documented about your 2-way integration?

Yes, it is here.

How do I connect the Microsoft Teams to Jira Cloud?

You can use Microsoft Teams Jira Connector by Move Work Forward in two ways:

  • Uni-directional. With the uni-directional way all data is stored in your Jira's database, and you use Incoming Webhook Connector in Microsoft Teams to receive notifications, alerts and reports in a particular Microsoft Teams channel directly from Jira. You cannot interact with those cards in Microsoft Teams, because data flows only one way from Jira to Microsoft Teams. This way is the most secure and provides you with more control over your data that sent outside. The messages are going from your Jira Server to Microsoft Teams servers directly.
  • Bi-directional. Two-way communication enables data flow in both directions, and not only your team can receive data in Microsoft Teams from Jira, but also send data to Jira from Microsoft Teams. Such integration permits more different flows where users can perform some actions in Jira directly from Microsoft Teams. This way requires to have two apps: a Jira App/plugin and another is a Microsoft Teams app. The main complexity here is to map user accounts between Microsoft Teams and Jira. The user mapping stored in Move Work Forward secure cloud environment on AWS.

Does Microsoft Teams Jira Connector support Jira Service Management?

Yes, it does.

How do I revoke my access in Jira?

To revoke the access, you need to uninstall the Microsoft Teams companion App and in the global settings, execute a disconnect action.

Does the app store Jira login details I have entered?

Microsoft Teams Jira Connector does not receive or store your credentials.

We use Jira Server / Data, and we are curious whether the App stores our information somewhere outside our Jira?

If you use uni-directional (incoming webhooks) integration Microsoft Teams Jira Connector for Jira Server or Data Center, Microsoft Teams Jira Connector does not store anything outside of your Jira instance(s).

Otherwise, Microsoft Teams Jira Connector stores the following information:

  • the mapping between your Jira and Microsoft Teams tenants
  • the mapping between Jira account and Microsoft Teams account

Microsoft Teams Jira Connector persists this information to act-on-behalf of Microsoft Teams user.

Could I use the Microsoft Teams Jira Connector without Jira admin rights?

Definitely yes, you can use Microsoft Teams Jira Connector without being the Jira administrator. However, you may need some help from your Jira administrator to configure the application in some circumstances.

Does everyone within the Microsoft Teams channel see the data I am sharing via Microsoft Teams Jira Connector?

When the team members reside in a Microsoft Teams channel, they can view all data posted in there.

I do not receive notifications from Microsoft Teams Jira connector for Jira Server / Data Center.

When you have problems with Microsoft Teams Jira Connector not sending messages to Microsoft Teams you can try the following:

  • Create a test channel in Microsoft Teams
  • Create an Incoming Webhook URL
  • Create a test project in Jira
  • Setup the most straightforward rule possible on issue created and issue commented events without any additional filters. Use the Incoming Webhook URL you created earlier.
  • In your test Jira project create an issue and comment it straight away.

If after those steps you do not receive a notification in Microsoft Teams, it is possible that your Jira server(s) cannot reach the Internet and Microsoft servers. The easiest way to test this is to open the terminal on your Jira server and try to post a test message directly to Microsoft Teams https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-using#setting-up-a-custom-incoming-webhook

As a next step, we advise to follow up our documentation related to the troubleshooting and contact us with the log file.

What to do if I do not receive replies for my support requests?

We usually reply within two business day, so please make sure our email has not hit your spam filters. If you haven't seen a reply within 48 hours or it is super urgent - please contact us at support at move work forward dot com.

I do not see Jira / Confluence / Bitbucket Connector Microsoft Teams app in the "Apps" menu in my Microsoft Teams. How can I install them?

You need to make sure your Microsoft Teams administrator permits to use 3-rd party applications.

Where do I find Jira add-on configuration?

It depends on your permissions in Jira. When you have sufficient privileges, you can access the following pages:

  • Global configuration in the System settings (Global admins only)
  • Project configuration in the Project settings (Global and Project admins only)
  • Issue configuration in the Issue actions menu (anybody who has access to this issue)
  • User configuration in the user's settings section of Jira.

Why is the app paid?

We are humans who have families and hobbies, on top of this, we inspired to provide the best integration between Microsoft Teams and Jira, which requires time and effort to execute well. Notwithstanding these arguments, we strive to provide excellent customer support.

Is Microsoft Teams Jira Connector compatible with Next-Gen Projects?

Yes.

How can we migrate our configuration from Cloud to Server or from Server to Cloud?

You need to export your data from one Jira and import it in another, that's a joke. Migration is not so simple to do at the moment. We are working on automated migration, but it is not there yet. Please reach out if you need help.

How do I get help?

Please use our Jira Service Portal (called F1) to submit a support request, feature request or just an enquiry. Do not forget to describe your problem in great details and attach the debug log if possible. We cannot guess about your issues.

How can I extend my trial license?

At this stage, only Jira Server and Jira Data Center customers can extend their evaluation licenses. You can do this by completing this form and updating your product license under the "Manage Add-ons" page in the Admin panel. 

Is your application secure?

Yes, and we have enrolled in Bug Crowd Bounty program.

How can I suggest an improvement?

Please contact us to discuss your requirements.

Only a small number of people within my team will be using the app. Am I able to purchase a license for only these people?

When purchasing an app license, the user tier must match that of Atlassian Jira. This is a requirement of the Atlassian Marketplace, as detailed in this Atlassian FAQ. Atlassian handles all licensing for Marketplace vendors so we can focus on what is important to us - providing quality software and supporting our customers. As a result, we are unable to modify the licensing to be restricted to specific user groups within a Jira instance.

I purchased a license for the wrong Move Work Forward app, could you please switch my licenses?

All licensing matters are handled directly through Atlassian, so, unfortunately, there is nothing we can do as vendors to rectify this. Please reach out to sales@atlassian.com and open a ticket directly with Atlassian, they will be able to resolve this for you.

Where do I find my Jira Id?

The Jira Id imprinted on the Global Configuration page in the System settings. Jira Id used to map Microsoft Teams and Jira tenants.

How can I enable the debug mode for Microsoft Teams Jira Connector Server or Data Center?

You can follow the the troubleshooting process defined in Microsoft Teams Jira Connector user guide.

Where do you store your data in Cloud?

We store data in our secure environment in AWS in the USA. If you have issues with this, please reach out. We are in progress to add additional regions: Frankfurt and Sydney.

Why am I receiving the "You have reached the maximum number of Microsoft Teams Jira Connector for Jira trial licenses" message?

Atlassian allows customers to trial apps from the Marketplace for a total of 6 months before they require customers to purchase a commercial license.

Receiving this message means that you have reached that maximum amount of free trials for Microsoft Teams Jira Connector, and are no longer eligible to use for the product for free. To continue using Microsoft Teams Jira Connector, you must purchase a commercial license here.

I see 503 Error, what shall I do?

A 503 error is usually caused by Jira itself being temporarily down. 

There are typically two causes of a 503 error:

  1. Jira is down or under heavy load. This can be resolved by waiting or contacting your internal Help Desk Team to flag the issue.
  2. Any other Apps stresses Jira too much; you need to identify which application causes this performance degradation. If ours - please reach out to us and we will jump on this as the highest priority.