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How To Keep Your Customers Happy With Jira Service Management And Microsoft Teams

November 23, 2023
<a href="https://www.freepik.com/free-vector/business-team-brainstorm-idea-lightbulb-from-jigsaw-working-team-collaboration-enterprise-cooperation-colleagues-mutual-assistance-concept-pinkish-coral-bluevector-isolated-illustration_11667116.htm#query=collaboration&position=2&from_view=keyword&track=sph&uuid=21ea3c1d-7461-49c7-9157-5822c4372896">Image by vectorjuice</a> on Freepik

The lifeblood of any business is its customers. Customers use the product, customers bring in revenue and in many cases, customers bring even more customers on board. This is why many businesses hire full teams and the best hands to deliver customer support. But are the best teams enough?

A successful coach would tell you your team is as good as its gear. Having the best tools to deliver an end-to-end service is important and In the fast-paced arena of customer success, the dynamic duo of Jira Service Management and Microsoft Teams takes centre stage, transforming customer support into a collaborative team sport.

Picture this: Internal delays cause a ripple effect, increasing wait times for your valued customers. A delayed response not only disrupts the flow of communication but also risks tarnishing the customer experience. In the competitive arena of customer service, every second counts, and delays can impact your customers' satisfaction with your brand.

Here's the game-changer—Microsoft Teams seamlessly integrated with Jira Service Management. By leveraging the collaborative power of Microsoft Teams, your team can break down communication barriers, ensuring that queries and issues are swiftly addressed without the hindrance of internal delays.

With the Advanced Microsoft Teams Jira Integration, your customer support team would;

  1. Never miss important updates; get notified when support issues are raised and also get notified with updates till issue resolution is achieved. You can set up custom rules and filters for issue notifications to be sent to Microsoft Teams.
  1. Collaborate in real-time, ensuring that issues are triaged promptly.
  2. Escalate Issues faster and improve your average time to resolution; service requests can be sent directly to shared channels with the teams responsible for issue resolution eg a shared channel of customer service representatives and software developers.
  1. Change the status of your Jira issues directly from Microsoft Teams; you can update the status of Jira issues and also create new Jira issues directly from your Teams channels.

Jira Service Management coupled with the collaborative prowess of Microsoft Teams is the winning combination. It's not just about tools; it's about transforming customer service into a team sport, where each player contributes to the overall success of the team.  

So, equip your team with the right tools, get started with the Advanced Microsoft Team Jira Connector today, break down internal barriers, and let customer service become a game your team wins every time.

You can also see how the team at Move Work Forward uses Jira Service Management here


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